BOB (Belvoir Online Banking) FAQ’s

1. What forms and applications do I have to fill out to use BOB?

2. How do I sign up for BOB / How do I get an Access Code?

3. What software do I need to access BOB?

4. My member number and Access Code are already filled in, is this secure?

5. BOB keeps trying to write a "cookie" to my hard drive. Is this safe?

6. Why can't I import my Belvoir Federal account information into Quicken 2005?

7. Can I pay bills using BOB?

8. When making an online loan payment, can I apply the amount to principal only?

9. What if I've tried your suggestions and am still experiencing problems?

10. Will I have access to accounts on which I am a joint-owner?

11. I can't access my credit card account?

12. If I make a payment to my loan, when will it be posted?

13. I've returned to BOB several times recently and I receive the "Not available" message, even though it's not a regularly scheduled maintenance time.

14. I need help with Online Bill Pay. Who do I call and when are they available?

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Bill Pay FAQs

1. Why does the link send me to BOB (Belvoir Online Banking)?

2. I’ve never used BOB – how do I sign up?

3. I click on BillPay, but I don’t see it?

4. How secure is my bill payment and personal information?

5. Which browsers should I use to access Belvoir Federal Bill Pay?

6. When clicking on the Bill Pay Link, I receive an error message asking me to contact my Financial Institution to update my personal information.

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B-Lerts FAQs

1. What are B-lerts?

2. How do I Set up an B-lert?

3. When will I receive an B-lert?

4. How soon after I set up an B-lert will I begin receiving them?

5. What is Minimum Balance?

6. What is Minimum Purchase Amount?

7. What is Email Detail level?

8. Can an B-lert be sent to my cell phone?

9. Can I see my past B-lerts?

10. How can I change my B-lerts?

11. How can I stop receiving B-lerts?

12. How many B-lerts am I allowed to sign for?

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Enhanced Security FAQs

1. What is changing?

2. Why is this change taking place?

3. How do I register to use the new Security Features?

4. What is my Security Image?

5. What is my Security Phrase?

6. What are my Security Questions?

7. Are the answers for my security question case sensitive?

8. What is my email address used for?

9. Which email address can I use?

10. Can I change my Security Image?

11. Can I change my Security Phrase?

12. Can I change my Security Questions and Answers?

13. Can I change my email address?

14. Can I still access Online Banking (BOB) from multiple computers?

15. Why am I shown my Security Image and Security Phrase? How does this help protect me?

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BOB (Belvoir Online Banking) Answers

1. What forms or applications do I have to fill out to use BOB?
None. All you need is your member number and Access Code. There are no forms or applications to fill out for you take advantage of the features available through BOB.

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2. How do I sign up for BOB / How do I get an Access Code?
All you need to access BOB is your member number and an Access Code. You can find your member number at the top of the first page of your Belvoir Federal Credit Union Statement. If you are accessing BOB for the first time, your Access Code will be the last four digits of the Primary Member’s Social Security Number.

When typing it in to log on to BOB, the number should not include any spaces or dashes (i.e. account 123456-7-0 should be typed 12345670). If you do not have an Access Code and would like to get one, contact us.

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3. What software do I need to access BOB?

You can use either Netscape or Microsoft Internet Explorer, version 3.0 or higher. Your browser must be SSL 3.0 (Secure Socket Layer 3.0) compatible. Version 3.0 or higher of Netscape and Internet Explorer satisfy that requirement.

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4. My member number and Access Code are already filled in, is this secure?
If you are using Microsoft Internet Explorer 5.0 on a Windows platform your member number and Access Code may automatically fill in when you enter BOB. This is a feature of this browser version that works much like the later versions of Microsoft Word where the application automatically complete words that you have typed before and use frequently. This is not a feature that Belvoir Federal controls through BOB. In fact, you may experience this feature on other sites that you frequently visit and are required to input the same information each time. While this is a nice feature when used with some sites, we strongly recommend that you disable this feature when accessing sites that contain sensitive or confidential data, like BOB.

• To do this go to the Tools menu option and select Internet Options. 
• A dialog box will appear with six tabs across the top, click on the Content tab and then click on the AutoComplete button in the Personal Information section at the bottom. 
• A dialogue box called AutoComplete Settings will appear, deselect the "User name and password on forms" checkbox and click on the Clear Passwords button.
• Then click OK to save your settings and click OK on the Internet Options window.
• For more information about this feature refer to Microsoft’s support site for Internet Explorer 5.0 at http://support.microsoft.com/support/ie/