Important Notices

Fraudulent Belvoir Federal Checks Scam

Counterfeit Belvoir Federal bank checks are being mailed to people across the country. Many of these checks are a part of a Mystery Shopper Scam and recipients are requested to Western Union the funds as outlined in the associated letter they receive with the check.

The letter instructs people to deposit the check and wire the money, using Western Union, to a person and location named in the letter. The locations vary, but have been to the U.S. and other countries. The dollar amounts of the checks vary.

For the protection and safety of your account, we ask that you contact us if you have experienced this issue. Simply call us at 703.730.1800 and we will work to resolve the issue.

For more information regarding this scam, please visit the Western Union Site.

Western Union Mystery Shopper Check Scam

Letters and counterfeit Belvoir Federal bank checks are being mailed out to people across the country. The letter gives people information on how to carry out a Western Union shopper job. THIS IS A SCAM. The check is counterfeit and should not be cashed or the funds wired.

The letter instructs people to deposit the check and wire the money, using Western Union, to a person and location named in the letter. The locations vary, but have been to the U.S. and other countries. The dollar amounts of the checks vary.

For the protection and safety of your account, we ask that you contact us if you have experienced this issue. Simply call us at 703.730.1800 and we will work to resolve the issue.

For more information regarding this scam, please visit the Western Union Site.

LinkedIn Security Breach:

On Wednesday, June 6, 2012, LinkedIn was hacked and 6.5 million user’s passwords were posted online. Reports of phishing emails sent to LinkedIn users have been mounting. The emails inform users of the security breach, and asks them to click through to change their LinkedIn password. Advice from experts is to delete such email unread. The official LinkedIn blog offers detailed instructions on how to change passwords – but if in doubt about the authenticity of such emails, just delete them.

An easy way to change a LinkedIn password is go to the site; in the search box in the top right corner, enter CHANGE PASSWORD. You’ll be asked to log in. Then follow the simple directions.

Helping Congress Create Jobs

Help Congress create jobs without costing taxpayers a dime. Take a look at this bill, which should come before the Senate mid-April. Please ask your Senators to support S. 2231.

Let Us Know Before You Go On Your Next Trip

Belvoir Federal Credit Union participates in a Fraud Protection system that monitors your Debit MasterCard transaction. Spending outside your normal geographical area, unusual and excessive use of a card, or transactions done in a foreign country could trigger a fraud alert on your account. As a result, your debit card service may be interrupted for your security.

For the protection and safety of your account, we ask that you contact us if you are traveling out of state or to a foreign country. Simply call us at 703.730.1800 and we will ensure your service remains uninterrupted. Thank you and happy travels.

Intelligence Notice for Internet Crime Compliant Center

The 2010 Census is underway and you may be wondering about whom you can trust. The Census is easy, important, and safe — just fill out your form and mail it back. The IC3 and the Better Business Bureau (BBB), a 2010 Census partner, are encouraging participation in the 2010 Census while cautioning consumers to get the facts. Click here to read more.

NCUA does not provide “refunds” and will typically not contact members directly.

There has recently been emails sent from an individual claiming to be the NCUA. In the email, they are stating that the recipient is eligible for a refund. NCUA does not handle tax refunds of any kind. Any communication of this kind should be reported to NCUA Phishing@ncua.gov and file a complaint with the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov.

Belvoir Federal does not ask for credit card data to verify an online log in.

AUSTIN, Texas – Security experts are monitoring credit unions for a so-called “zeusbot” attack, which is bypassing many anti-virus and malware scanning software used by credit union members, putting their personal financial jeopardy when they log on to their home banking service. “All credit unions should provide a warning and information to their members,” according to a new alert issued by the CU Information Security Professionals Association. The zuesbot waits for the user to log in to their online banking, logs the credentials, and then offers a screen that asks the user to further verify their login by entering their credit card data. All information gathered is sent to the attackers. CUISPA noted that “while some users may be skeptical and not enter their data, the damage is already done. The online banking credentials have been compromised.” In cases where members report activity, CUISPA said credit unions’ only recourse is to have members shut down, wipe and reload their PC, while the CU changes account passwords. The association, which monitors such security threats, said it has identified “dozens of cases throughout the country.”

Source: Credit Union Journal Daily Briefing | Monday, January 11, 2010

Credit Card Accountability, Responsibility and Disclosure, or Credit CARD Act of 2009

The President recently signed into law the Credit CARD Act of 2009. The new law seeks to enhance consumer protections for credit card holders, but will not significantly impact your account with your Credit Union. This law improves consumer disclosures and protections. For a complete review of the major benefits of this new law, visit www.bankrate.com/finance/credit-cards If you have any questions about these changes or your Belvoir Federal Visa® Account, please contact us.

NCUA Insurance Notice

National Credit Union Association (NCUA) increases retirement insurance coverage. For more information, please click here for a Brochure.

Account Notice

When providing your account number to a company to make a payment or a deposit, please use your account number as it appears on your checks or as it appears on your statement. If you use your account number as it appears on your statements, you will need to indicate where the funds are coming from either savings or checking.

Update Current Mailing Address Notice

In order to help protect your account information, it is important to keep your contact information updated with Belvoir Federal Credit Union. To update your address, simply log on to Belvoir Online Banking (BOB),

Security Notice

For security and privacy purposes, we can no longer provide account balance information over the phone. Obtain your account information by using BelTel, Belvoir Online Banking (BOB), or at any Belvoir ATM.

VISA International Transactions

Belvoir Federal would like to remind our members that when a purchase is made in a foreign country, the transaction amount is converted to U.S. dollars and adjusted by a 1% currency conversion fee. When the transaction is posted to your account, the total amount (purchase amount plus conversion fee) appears as a single transaction on your billing statement. On April 2, 2005, the converted transaction amount started showing separately from the International Transaction Fee on your billing statement. This fee is assessed on all international purchases, credit vouchers, and cash disbursements and is labeled International Transaction Fee 1%.

On April 2, 2005, the exchange rate for transactions in foreign currency is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives, or the government mandated rate in effect for the applicable central processing date, plus the 1% International Transaction Fee.

Our Spring 2005 Newsletter indicated this Visa Foreign ATM Transaction Fee. Effective immediately, we will be assessing the 1% fee for all foreign transactions done with DEBIT or ATM cards. We would like to reassure you that this is not a new fee simply a different way of processing it.

MasterCard Cross-border Fee Reminder

In April 2006, MasterCard implemented the separation of the Cross-Border and Currency Conversion Assessment fees on all international transactions. The Cross-Border fee of .80 of 1% of the transaction amount is assessed on all international purchases, credit vouchers, and cash disbursements and is labeled on your statement as the “MasterCard Cross-Border Fee.” This fee is assessed to all foreign transactions, regardless of whether they were originated in foreign currencies, or US currency. The Currency Conversion Assessment fee is a second fee, and is assessed on all international purchases, credit vouchers, and cash disbursements done in foreign currency. It also appears on your statement as a “MasterCard Cross-Border Fee.” The exchange rate for transactions in foreign currency is a rate selected by MasterCard from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate MasterCard itself receives, or the government mandated rate in effect for the applicable central processing date, plus the .20 (of 1% of the transaction amount) Currency Conversion Fee.

Belvoir Federal will be passing through the applicable fees for all foreign transactions that are processed by MasterCard or one of its network affiliates. We would like to reassure you that this is not a new fee simply a different way of processing. Please contact us.

Please click here for more information about safeguarding your information.


Phishing Notice

Belvoir Federal would like to assure you that Belvoir Federal Credit Union does not ask for personal information (Social Security Number, PIN, ATM, or CheckCard numbers) Online. We also have no Online way to re-activate BOB (Belvoir Online Banking) using your CheckCard information if your account has been locked.

If you have responded to a similar email/phone call and provided any confidential account information, please notify us immediately. We will help you determine the best way to protect your information and the funds in your account.

Risk Alert – Phishing, Smishing, and Vishing: What is the Difference?

Fake check consumer education brought to you by Consumer Federation of America

Belvoir Federal Credit Union is participating in the fake check consumer education project that Consumer Federation of America is conducting in Virginia in partnership with the state Attorney General and Department of Agriculture and Consumer Services, the VA Credit Union League, and the VA Bankers Association.

To help support this effort, Belvoir Federal will have the “Don’t Become a Target” brochures in our branches for your convenience. For more information about this education piece, please visit the CFA’s Web site at www.consumerfed.org/fakecheckscams You will find online versions of the brochure, one in English and one in Spanish, and a new PowerPoint presentation that we have developed to show consumers, as well as other materials that we previously produced about fake check scams.

The goal with educating consumers is to provide consumers with the critical information they need at the point where they may unwittingly be about to become fraud victims.

Please note our main phone numbers:

Local 703.730.1800
Metro Washington, DC 703.551.0001
Toll-Free (outside 703 and 202 area codes) 1.888.503.2328
Credit Card Activation 1.888.691.8661
Lost/Stolen Credit Card 24-hour Account Information 1.888.4ATIRA1 (428.4721)
Signature-based CheckCard Transactions 1.800.234.5354
PIN-based CheckCard Transactions 1.866.750.9107

Please click here for more information about safeguarding your information.


Wiper Malware Can Put Your Computer at Risk (12/8/14)

The news has been filled with discussion on the recent Sony Entertainment network breach this week and the FBI Flash Warning that was issued regarding wiper malware that was used in that attack. Most of the focus has been on companies, but consumers should also take precautions to protect systems and data from attacks such as this.

What is “wiper” malware? In a nutshell, the primary purpose is to overwrite sections of a hard drive on an infected computer in an attempt to remove any traces of the malware or what the intruder may have done while inside the network. In some cases, large portions of data is wiped clean and all data can be removed from the drive with this. There are several versions of wiper malware floating around that can perform different actions, but in all versions of it, the master boot record is also overwritten causing a system failure.

Wiper malware is generally included as an add-on to other malware that may attempt to steal confidential information first. Then the wiper follows helping to conceal the extent of the breach, making it difficult or impossible to track down the cyber criminals.

Consumers and businesses alike, should ensure complete backups are made of all systems so if something like this does happen, a recent copy is saved and can be restored from the backup. This will save a lot of time and frustration, and potentially money.

In addition, keep all antivirus and anti-malware products updated with the latest data files and ensure that all software is kept up-to-date with the latest patches.

The risk is higher that a personal computer can be affected with this type of malware as many companies allow employees and consultants to use their personal devices on corporate networks. But it can also occur anywhere a personal computer is used. Malware may often times be intended for corporate attacks, but personal computers are not immune.

Important Message From Your CEO – Security Breach Update (9/5/14)

Another card data breach in the news! We are as angry as you are about this invasion of your privacy and exposure to fraud! We think it is important to let you know Belvoir Federal always protects your data with multi-levels of security systems and we do not release any of your information unless it is to our legally authorized credit union partners.

The most recent card data breach being investigated involves Home Depot. In the past year alone, there have been major card data compromises involving the following retailers: Target, Shoppers, P.F. Chang’s, Star Markets, Albertsons, Dairy Queen, ACME Markets, Jimmy Johns, Jewel-Osco,
Michaels, Shaw’s, Goodwill Industries, and Neiman Marcus. (Card compromise data taken from http://krebsonsecurity.com)

All of these breaches could have been prevented if the retailers in question, or their processors, had the proper levels of security in place. Here at Belvoir Federal, when your debit card or credit card is compromised, your card is flagged, monitored for fraud, and replaced.

The cost to replace a card exceeds $8.00 per card. In the Target breach, we replaced more than 1,500 cards at a cost well over $12,000. So, who pays for this expense? And, who pays for any fraud related to unauthorized card usage? Unfortunately, our members do. Yet, the retailers and their processors pay nothing!

Belvoir Federal wants to emphasize that data breaches are not due to poor security at our credit union but rather at the retailer/processor. If your card gets compromised, we will do our best to block your card immediately, inform you of the compromise, and re-issue you a new card. Please know that your credit union is safe, secure, and doing all we can to prevent data breaches on our end.

I encourage you to write letters to your Congressional Representatives voicing your opinion that retailers and their processors need to secure your card data better and pay for the expenses to your member-owned credit union. The more voices that are heard on the issue, the sooner we can stop these card data breaches. Belvoir Federal would much rather spend members’ money offering higher rates on savings and lower rates on loans, than paying for the re-issuance of cards and fraud, due to card data breaches beyond our control.

Please feel free to contact me at ceo@belvoirfcu.org if you have any comments or feedback on this issue. Thank you for your membership/ownership of Belvoir Federal.

Phishing Calls (6/23/14)

It has been reported that an increase in phishing calls have been attempted. Members are being told their cards have been cancelled and to press 1 to reactivate their card.

Cardholders should not respond to these attempts as the phishing scam is attempting to gather account information. However, if you have experienced a similar call where you disclosed account information, please contact Belvoir Federal Credit Union immediately and report the issue by calling 703.730.1800 or send a secure message through Online Banking.

The phone numbers associated with the attacks are: 786.300.2335 | 630.491.0147 | 701.204.7330 | 703.227.9000 | 210.249.0251 | 813.444.9541 | 823.384.7126

First Major Mobile Banking Security Threat Hits the U.S (6/17/14)

Kaspersky Labs has discovered that a breed of malware targeting mobile devices called Svpeng had made its way from Russia to the United States. The malware looks for specific mobile banking apps on the phone, then locks the phone and demands money to unlock it. Belvoir Federal is aware of the threat and wants to make sure that all members do not click on unknown links or text messages. The malware uses a social engineering campaign to seemingly look like a trusted source and once it is on the mobile device it is nearly impossible to remove it. Currently the malware looks for apps from the following set of financial institutions: USAA, Citigroup, American Express, Wells Fargo, Bank of America, TD Bank, JPMorgan Chase, BB&T and Regions Bank. There are no credit unions currently being targeted.

The malware locks the screen of the mobile device with a fake FBI penalty notification letter and demands $200 in the form of Green Dot MoneyPak cards. It also displays a photo of the user taken by the phone’s front camera. (The malware suggests stores where the user can buy MoneyPak vouchers and provides a data field to type in the voucher numbers.) For now, Svpeng does not steal mobile or online banking credentials. But it is only a matter of time before it does, according to Kaspersky Lab researchers. The Trojan also contains code that could be used for file encryption; it could, therefore, encrypt files stored on the mobile device and demand money to unencrypt them.

This is a troubling development in the mobile realm and Belvoir Federal is consistently monitoring what is going on and we are always working to protect our members. If we hear additional information on this threat we will be sure to let members know.

Microsoft Releases Patch for Internet Explorer (5/2/14)

Microsoft has released a patch to correct the security flaw in Internet Explorer. To download the patch you can use the Windows Update feature of your operating system.

For more information on how to use Windows Update click here:

Windows Update

If you want to download the patch directly click here:

Microsoft Technet Download

*Once the patch has been applied, you can safely use Internet Explorer to access Belvoir Online Banking (BOB). *

Alert!!!!! DO NOT USE Microsoft Internet Explorer (4/29/14)

Microsoft has acknowledged a security flaw in its widely used Internet Explorer browser that could put online banking users at risk. The software giant confirmed on Saturday that a security vulnerability exists in versions 6 through 11 of Internet Explorer, which is used by about one in four online consumers. Microsoft describes the flaw as a remote code execution vulnerability. This means that a hacker who took advantage of the flaw could manipulate code from a remote server that fooled unsuspecting users into clicking on malicious links. Microsoft says it has so far seen “limited attacks” exploiting the vulnerability.

The software company is working to quickly develop patches to fix this broken bit of code and push the fixes to all users of the affected browsers. Meanwhile, Belvoir Federal is taking steps to protect members and online banking potential risk.

At this time, we recommend not using Microsoft Internet Explorer time to access Belvoir Online Banking (BOB).

To download a different browser, here are some suggestions and links to download the browsers:

Google Chrome

Mozilla Firefox

Apple Safari

Belvoir Federal will continue to update this site with more information, including patch links once Microsoft has provided them.

Heartbleed Update

As you may be aware, there has been an internet exploit called Heartbleed. Heartbleed targets certain security certificates on Web sites. Belvoir Federal has maintained all the necessary precautions and verified that all our vendors have the latest security certificates applied. The Heartbleed exploit did not affect every security certificate. For example, our home banking systems do not use Open SSL and are not vulnerable to Heartbleed. With that in mind, we still suggest caution and recommend you log on to BOB (Belvoir Online Banking) and change your username and password for your own protection. If you have any questions, please feel free to contact us at 703-730-1800.

Phishing Calls to ATIRAcredit Card members

TMG Financial Services was recently notified that some ATIRAcredit card members have been receiving calls from an automated dialer notifying them their ATIRAcredit MasterCard account is being closed. They are then prompted to press “1” for more information, and then to enter their 16-digit account number. This is a fraud attempt to obtain card member information; these calls are not coming from ATIRAcredit.

Card members should not respond to these attempts or provide account information. However, if you did provide information through this scam, please complete a lost/stolen report as soon as possible by calling 888.4.ATIRA.1 (888.428.4721).

Reminders for Card members:
– ATIRAcredit will never call and ask for your 16-digit account number.
– If you suspect the call is fraudulent, please hang up and dial the number on the back of your card directly (888.4.ATIRA.1).

Target Debit and Credit Card Data Compromise

UPDATE as of 1/15/14:
Belvoir Federal has now notified all members whose cards were involved in the recent Target Compromise. Please remember to monitor your accounts and contact us if any unauthorized activity occurs. For more information about the Target Breach, please visit their dedicated Web page by clicking here.

UPDATE as of 12/31/13:
If members intend to come in for a card before January 7, 2014, please note that you do not have to call Belvoir Federal unless something is suspicious on your account.

Belvoir Federal has been monitoring the Target debit and credit card data compromise. Our primary focus is being sure your information is secure. We have sophisticated detection tools that monitor your accounts, 24 hours a day, 365 days a year.

What you need to know:

  • The compromise affected purchases made at U.S. Target stores (not online) between November 27th and December 15th. This includes all major debit and credit cards.
  • Belvoir Federal has a “zero liability” policy that ensures you are not responsible for unauthorized purchases made on Belvoir Federal Debit cards, whether you shop in a store, over the phone, or online.
  • If your card was impacted, you will be notified by us. There is no need to call us unless you see unauthorized transactions on your account.
  • Always review your Debit card accounts on a regular basis, either online or using our mobile app. Report any unauthorized transactions immediately by calling us at 703-730-1800.

Belvoir Federal will continue to monitor the situation and keep you informed.

Avoiding Common Scams this Season

The Better Business Bureau serving Chicago and Northern Illinois compiled a list of common scams to be aware of this year and “Vigilance is the word” this shopping season, whether you are shopping on line or in stores, according to Steve J. Bernas, President and CEO of this BBB. Keeping your eyes and ears open will help identify potential scams that are taking place and you may be able to avert a personal loss. According to the BBS, consumers / members should be wary of the following potential holiday-oriented scams:

• Dear Santa Web sites
• Recalled toys
• Hot Holiday Gifts
• Fake FedEx/UPS emails
• Phony E-Tailers
• Fake Charities
• Bogus Gift Cards
• Layaway plans
• Dangerous e-cards
• Identity Theft

The Better Business Bureau urges consumers to follow these rules to help avert losses:
1. Stay suspicious
2. Practice safe surfing
3. Practice safe shopping
4. Use strong passwords
5. Be careful when clicking
6. Educate yourself
7. Update your computers virus protection program

For more information on scams visit www.bbb.org

FinCEN Scam

FinCEN issued an advisory on fraudulent correspondence and phone calls in which the call states that they are calling on behalf of FinCEN. Here are the two scams:

1. FinCEN has been receiving calls and reports of financial scam attempts conducted via telephone. In this scam the caller represents himself/herself as an employee of FinCEN and asks for the victim by name, either at the victim’s home or work number. The caller will identify an outstanding debt; this debt may be actual or bogus. The caller will provide the victim with the victim’s account, Social Security or other similar number and demand that immediate payment be made. The caller’s knowledge of the victim’s name, telephone number, account description and personal information serve to legitimize the caller.

2. Conducted via e-mail and telephone, an individual claiming to be a representative of the U.S. Department of the Treasury or FinCEN informs the victim that he/she has received a large Treasury Department grant. To obtain the grant, the victim is instructed to provide bank account information and make some type of initial payment or donation.

Those who believe that they are or have been a victim of a financial scam should report this information to local, State, or Federal law enforcement authorities.

Phishing Calls

It has been reported that an increase in phishing calls have been attempted. Cardholders are being contacted and told that their account has been blocked followed by the prompt asking the cardholder for additional account information.

Cardholders should not respond to these attempts to gather account information. However, if you have experienced a similar call where you disclosed account information, please contact Belvoir Federal Credit Union immediately and report the issue by calling 703.730.1800.

The two phone numbers associated with the attacks are: 909-509-4091 and 866-407-1617.

Fraud Alert – Infected laptops at hotels

The FBI recently reported that fraudsters are targeting travelers, both domestically and abroad through pop-up windows while they are establishing an Internet connection in their hotel rooms.

The report cites instances where a traveler’s laptop was infected with malicious software while using hotel Internet connections. In these instances, the traveler was attempting to set up the hotel room Internet connection and was presented with a pop-up window notifying the user to update a widely used software product. If the user clicked to accept and install the update, malicious software was installed on the laptop. The pop-up window appeared to be offering a routine update to a legitimate software product for which updates are frequently available.

The FBI recommends that all individuals who travel take extra caution before updating software products through their hotel Internet connection. Checking the author or digital certificate of any prompted update to see if it corresponds to the software vendor may reveal an attempted attack. The FBI also recommends that travelers perform software updates on laptops immediately before traveling, and that they download software updates directly from the software vendor’s website if updates are necessary.
Anyone who believes they have been a target of this type of attack should immediately contact their local FBI office and promptly report it to the IC3’s website at www.IC3.gov. The IC3’s complaint database links complaints together to refer them to the appropriate law enforcement agency for case consideration. The complaint information is also used to identify emerging trends and patterns.

Scam Letter Reporting to be from DFAS (Defense Finance and Accounting Service)

A letter is making making the rounds purporting to be from DFAS asking military member’s fiancées to register in the DFAS system entitling them to benefits in the event of the member’s death. All for only a $350 fee. This statement and letter is not true. It’s not a DFAS letter; it’s a scam. Please let your fellow Soldiers, Sailors, Airmen, Marines and families know the score. The letter is a typical scam phishers use to try and obtain your personal information and, in this case, money.

DFAS policy: DFAS will not send unsolicited email messages with attachments or letters asking for money to pay for a benefit. Customers who receive messages they believe to be attempts to get their personal information should take precautions against criminals wishing to gain access to their computers or those hoping to fool them into providing valuable personal information.

Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

NACHA Phishing Alert – Electronic Payments Association (2/22/11)

NACHA — The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent email that has the appearance of having been sent from NACHA and signed by a non-existent NACHA employee. Specifically, this email claims to be from the “Electronic Payments Association” and appears to be coming from the email address “payments@nacha.org.”

Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive. Be alert for different variations of fraudulent emails.

Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Payday Loan Telephone Collection Scams (12/10/10)

The FBI recently reported a high volume of complaints of payday loan telephone collection scams. According to the FBI, the extent of personal information that the fraudsters have on a particular person is a mystery as to how it was obtained. However, once these scam artists have the SS#, DOB, address, employer information, and possibly account numbers, they call the victim and tell them they are delinquent on a payday loan. Then, they are urged to immediately pay off the loan before legal action is taken. The fraudster claims to be working for law enforcement, collecting on behalf of the internet check cashing service, and their attempt is to instill fear in the victim by intimidation. For more information on this matter, visit www.fbi.gov/scams-safety/e-scams

Telephone Scams (11/22/10)

Recently, Credit Unions in the Midwest have reported that their members are receiving telephone calls from people posing as employees of Visa or MasterCard in an effort to “phish” for personal information. The scam has a person calling members and posing as a Security Officer from Visa or MasterCard. The fraudster already has the credit card number at the time of the call and requests specific details about the individual’s credit card, advising that there has been some reported suspicious activity on their particular card. To verify that the card has not been stolen, the member is requested to provide their three digit number on the back of the card.

Visa and MasterCard are not making these calls and if your membership is contacted by someone saying they work for Visa or MasterCard, do not provide any information requested. The member should be advised to note the telephone number of the caller and follow up with Visa or MasterCard by calling the 800 number on the back of the card to report the incident. The member should also contact their credit union to advise of the call and what specific requests were made. Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Phishing Scam (11/3/10)

Members are receiving the following email – “You have received this file because your account has been limited. Please download the attachment file and follow the instructions.” This message is not from the credit union. DO NOT OPEN the attachment or supply any member information. To ensure that you are protected against computer viruses, be sure that your anti-virus software is up-to-date and functioning properly. Please remember that Belvoir Federal does not ask for any information via email. If you have concerns about an email you have received or supplied any information, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Text Message Scam (10/26/10)

A few members have received text messages from Patent and Trade FCU indicating that their debit card has been blocked. The text message directs them to call 703.445.5601 to reactive the card. Please remember that Belvoir Federal does not ask for this information over the phone. If you have concerns about a phone call or text message you have received, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Nigerian Scam (9/8/10)

Recently, an email was brought into our credit union which requested a member send a Nigerian based company a certificate with money prior to the release of funds. Please click here to view the message in the email that was received. Note the email appears as though it is coming from an officer of the credit union. Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Recent Phishing Scam on Debit Cards (6/10/10)

Recently, a member reported an incoming call from a Verizon number (202-481-XXXX) that incorrectly informed the member of their debit card being closed. To reactivate it, they were asked to press the (*) sign and enter their card number. Please remember Belvoir Federal does not ask for this information over the phone. If you have concerns about a phone call you have received, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Laptop containing personal information about Fort Belvoir MWR customers stolen (12/17/09)

A laptop computer containing names and personally identifiable information for slightly more than 42,000 Fort Belvoir Morale, Welfare and Recreation patrons was stolen from a Family and Morale, Welfare and Recreation Command employee Nov. 28, 2009. The Family and MWR Command operates numerous facilities on Fort Belvoir, including childcare centers, bowling centers, restaurants, outdoor recreation facilities, and golf courses. Soldiers, family members, Department of Defense employees and other authorized MWR patrons who used an MWR facility on Fort Belvoir since 2005 may be included in the data on the laptop.

Patrons who have used a Fort Belvoir MWR facility since 2005 but have not received official notification from the Family and MWR Command are encouraged to call 866-276-9697 from 7:30 a.m. to 5 p.m. (EST) weekdays to determine if they were included in the database, and learn how to guard against misuse of the information. For the official notice, please visit MWR’s website at http://www.armymwr.com/news/news.aspx?nid=188

NACHA Phishing Alert (10/12/09)

Random individuals and/or companies may have received a falsified e-mail with the subject title “Rejected ACH Transaction.” This e-mail appears to be from NACHA – The Electronic Payments Association telling them that there is a problem with an ACH transaction they have originated. The e-mail includes a link which redirects the individual to a fake web page which appears like the NACHA Web site and contains a link which is almost certainly executable virus with malware. If you have concerns about an e-mail you have received, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Phishing Scam (5/18/09)

There have been reports from our members of a phishing scam. Caller ID’s are capturing different numbers with each Phishing phone call, so the scammers are spoofing the caller ID. Please disregard this phone call. Remember that Belvoir Federal does not leave automated messages for our members. This phishing scam is an attempt to gather your personal information. If you have concerns about a phone call you have received, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Text Message/ Email Scam (5/12/09)

Calls have been received from members and non members stating that they had a text message asking for their card number and PIN information. They were asked to call XXX-XXX-6160. This number has been shut down as of May 12, 2009 at 11:38 AM. A non-member also reported that he received a text message from XXXXXX@messaging.sprintpcs.com asking him to call the same number as above to provide his account information. If you have concerns about a text message you have received, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Text Message Scam (5/7/09)

A non-member of this institution recently received a text message stating that his card had been deactivated and to call a number XXX-XXX-1662 to reactivate his card. As of May 7, 2009 at 11:00 AM, this phone number has been shut down. If you ever have concerns about a phone call or text message you have received from Belvoir Federal, please feel free to contact us through our regular means – 703.730.1800, contactcenter@belvoirfcu.org, or visit your local branch.

Foreclosure Rescue Scam (4/21/09)

The OTS (Office of Thrift Supervision) has issued a Foreclosure Rescue Scam on “How to Avoid Becoming a Victim.” Foreclosure rescue scams target homeowners facing foreclosure, particularly if they are equity-rich but cash-poor. Rescue scams cost consumers thousands of dollars and, often, their most valuable asset — their homes. In the following link, Common types of foreclosure rescue scams, how rescue scams work, facing foreclosure, rescue scammers (how they set the trap), and Foreclosure Service Scams are discussed in detail. Click here for more information.

A Message From The CEO Concerning The NCUA Takeover Of Corporate Credit Unions (3/23/09)

The National Credit Union Administration (NCUA) took action Friday, March 20, 2009 to place two large corporate credit unions, U.S. Central Federal Credit Union and Western Corporate Credit Union into conservatorship. Corporate credit unions serve primarily smaller credit unions and not individual consumers. Click to read more.

National Processor Breach Affects Belvoir Federal Members (2/28/09)

Heartland Payment Systems, a Princeton, N.J.-based merchant processor which handles more than one million transactions a day for 250,000 small-to-mid-size national merchants was the victim of a security breach within its processing system in 2008. Heartland believes the intrusion is contained. Heartland is managing updates for the incident at www.2008breach.com.":http://2008breach.com Apparently, a hacker successfully infiltrated the Heartland system during a May-November, 2008 window and captured the account information of nearly 500,000 accounts nationally. Top states where fraudulent debit or credit card activity has been confirmed include Florida, California, Texas, Missouri, Michigan, and Illinois. Belvoir Federal has contacted members whose accounts were included in the breach. For additional information, or to update contact information with the credit union, please call the Contact Center at 703.730.1800 or 1.888.503.2328 or E-mail us.

Recent Telephone Scam (10/8/08)

We have had several reports of a new phone scam directed to our members. Members are receiving a phone call and being told that their debit card was frozen and they need to give their account number to reactivate their card. They were asked to call the following number 212-581-2616. As of 1:31pm on October 8, 2008, this phone number was shut down. If you have responded to a similar telephone call and provided any confidential account information, please notify us immediately. We will help you determine the best way to protect your information and the funds in your account. The only automated message you may receive from us would be in response to our fraud monitoring system. If you ever have concerns about a phone call you receive from Belvoir Federal, please contact us. If you are ever concerned about a phone call, e-mail, or other notification from us, please feel free to contact us through regular means – 703.730.1800, contactcenter@belvoirfcu.org":mailto:ContactCenter@belvoirfcu.org, or visit your local branch. For more information on phishing or other topics about using the Internet, please visit the Federal Trade Commission’s website.

Recent Vishing Scam (7/28/08)

There have been several reports of a new phone scam directed to our members. The scammers are spoofing the caller ID to make it look like the calls are legitimate. They are being told that their accounts have been frozen and in order to reactivate their account they must call an 877 phone number. Belvoir Federal Credit Union does not have an automated message asking you to contact us to re-activate your account. The only automated message you may receive from us would be in response to our fraud monitoring system.

Email Scam (5/28/2008)

From: Belvoir Federal Credit Union [mailto:notice@belvoirfcu.org]
Sent: Wed 5/28/2008 1:35 PM
Subject: Notification FTBFCU

Dear Customer, All Belvoir Federal Credit Union accounts were recently update with a new security enhancement. For your security, we have temporary suspended your account. To activate your account please call urgent at 503-339-0042. Please note 503-339-0042. Toll Free: 1-503-339-0042. ©2008 Belvoir Federal Credit Union. All rights reserved.

Fraud Alert: Text Message Scam (2/19/2008)

Belvoir Federal would like our Members to be aware of a scam that involves unsolicited text messages sent to cell phones. The message urges you to call the provided number for information about your account. Belvoir Federal would like to assure our members that we do not ask for personal information via text messages. If you have responded to a text message in regards to your Belvoir Federal account, please contact us at 703.730.1800.

Consumer Alert: Increase in Fraudulent e-mails

Belvoir Federal Credit Union has confirmed that a small number of people were recently phished. “Phishing” is when a criminal replicates a legitimate web site to deceive individuals into providing personal financial, or other confidential information. An unknown number of people recently received an email that appeared to be sent from Belvoir Federal Credit Union. We currently working to shut down the phishing site, and determining the extent to which our clients may have been affected. Due to this attempts we have had to temporary suspend any future authorizations being conducted with your Credit Card. Please call us immediately at 1-970-368-4552. We will review the activity on your account with you and upon verification, we will remove any restrictions placed on your account. Please disregard this notice if you already re-activate your card. Belvoir Federal Credit Union cares about you and we want to ensure the highest level of protection for you.

Sincerely,
Belvoir Federal Credit Union Fraud Department You can contact us by phone, U.S. mail, or email. We look forward to hearing from you. By phone: 1-970-368-4552 or contact Customer Care at 1-970-368-4552. By U.S. mail: Belvoir Federal Credit Union 14040 Central Loop Woodbridge, VA 22193. If you do not have an account with us, please ignore this message as it has reached your email address by mistake. We are sorry for any inconvenience this may caused.

Please click here for more information about safeguarding your information.