Alerts/Frauds

Phishing Calls

It has been reported that an increase in phishing calls have been attempted. Cardholders are being contacted and told that their account has been blocked followed by the prompt asking the cardholder for additional account information.

Cardholders should not respond to these attempts to gather account information. However, if you have experienced a similar call where you disclosed account information, please contact Belvoir Federal Credit Union immediately and report the issue by calling 703.730.1800.

The two phone numbers associated with the attacks are: 909-509-4091 and 866-407-1617.

Fraud Alert – Infected laptops at hotels

The FBI recently reported that fraudsters are targeting travelers, both domestically and abroad through pop-up windows while they are establishing an Internet connection in their hotel rooms.

The report cites instances where a traveler’s laptop was infected with malicious software while using hotel Internet connections. In these instances, the traveler was attempting to set up the hotel room Internet connection and was presented with a pop-up window notifying the user to update a widely used software product. If the user clicked to accept and install the update, malicious software was installed on the laptop. The pop-up window appeared to be offering a routine update to a legitimate software product for which updates are frequently available.

The FBI recommends that all individuals who travel take extra caution before updating software products through their hotel Internet connection. Checking the author or digital certificate of any prompted update to see if it corresponds to the software vendor may reveal an attempted attack. The FBI also recommends that travelers perform software updates on laptops immediately before traveling, and that they download software updates directly from the software vendor’s website if updates are necessary. Anyone who believes they have been a target of this type of attack should immediately contact their local FBI office and promptly report it to the IC3’s website at www.IC3.gov. The IC3’s complaint database links complaints together to refer them to the appropriate law enforcement agency for case consideration. The complaint information is also used to identify emerging trends and patterns.

Scam Letter Purportig to be from DFAS (Defense Finance and Accounting Service)

A letter is making making the rounds purporting to be from DFAS asking military member’s fiancées to register in the DFAS system entitling them to benefits in the event of the member’s death. All for only a $350 fee. This statement and letter is not true. It’s not a DFAS letter; it’s a scam. Please let your fellow Soldiers, Sailors, Airmen, Marines and families know the score. The letter is a typical scam phishers use to try and obtain your personal information and, in this case, money.

DFAS policy: DFAS will not send unsolicited email messages with attachments or letters asking for money to pay for a benefit. Customers who receive messages they believe to be attempts to get their personal information should take precautions against criminals wishing to gain access to their computers or those hoping to fool them into providing valuable personal information.

Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

NACHA Phishing Alert – Electronic Payments Association (2/22/11)

NACHA — The Electronic Payments Association has received reports that individuals and/or companies have received a fraudulent email that has the appearance of having been sent from NACHA and signed by a non-existent NACHA employee. Specifically, this email claims to be from the “Electronic Payments Association” and appears to be coming from the email address “[email protected]

Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive. Be alert for different variations of fraudulent emails.

Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Payday Loan Telephone Collection Scams (12/10/10)

The FBI recently reported a high volume of complaints of payday loan telephone collection scams. According to the FBI, the extent of personal information that the fraudsters have on a particular person is a mystery as to how it was obtained. However, once these scam artists have the SS#, DOB, address, employer information, and possibly account numbers, they call the victim and tell them they are delinquent on a payday loan. Then, they are urged to immediately pay off the loan before legal action is taken. The fraudster claims to be working for law enforcement, collecting on behalf of the internet check cashing service, and their attempt is to instill fear in the victim by intimidation. For more information on this matter, visit www.fbi.gov/scams-safety/e-scams

Telephone Scams (11/22/10)

Recently, Credit Unions in the Midwest have reported that their members are receiving telephone calls from people posing as employees of Visa or MasterCard in an effort to “phish” for personal information. The scam has a person calling members and posing as a Security Officer from Visa or MasterCard. The fraudster already has the credit card number at the time of the call and requests specific details about the individual’s credit card, advising that there has been some reported suspicious activity on their particular card. To verify that the card has not been stolen, the member is requested to provide their three digit number on the back of the card.

Visa and MasterCard are not making these calls and if your membership is contacted by someone saying they work for Visa or MasterCard, do not provide any information requested. The member should be advised to note the telephone number of the caller and follow up with Visa or MasterCard by calling the 800 number on the back of the card to report the incident. The member should also contact their credit union to advise of the call and what specific requests were made.Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Phishing Scam (11/3/10)

Members are receiving the following email – “You have received this file because your account has been limited. Please download the attachment file and follow the instructions.” This message is not from the credit union. DO NOT OPEN the attachment or supply any member information. To ensure that you are protected against computer viruses, be sure that your anti-virus software is up-to-date and functioning properly. Please remember that Belvoir Federal does not ask for any information via email. If you have concerns about an email you have received or supplied any information, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Text Message Scam (10/26/10)

A few members have received text messages from Patent and Trade FCU indicating that their debit card has been blocked. The text message directs them to call 703.445.5601 to reactive the card. Please remember that Belvoir Federal does not ask for this information over the phone. If you have concerns about a phone call or text message you have received, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Nigerian Scam (9/8/10)

Recently, an email was brought into our credit union which requested a member send a Nigerian based company a certificate with money prior to the release of funds. Please click here to view the message in the email that was received. Note the email appears as though it is coming from an officer of the credit union. Please remember Belvoir Federal does not share your information with anyone that is not affiliated with our credit union. If you have concerns about this scam, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Recent Phishing Scam on Debit Cards (6/10/10)

Recently, a member reported an incoming call from a Verizon number (202-481-XXXX) that incorrectly informed the member of their debit card being closed. To reactivate it, they were asked to press the (*) sign and enter their card number. Please remember Belvoir Federal does not ask for this information over the phone. If you have concerns about a phone call you have received, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Laptop containing personal information about Fort Belvoir MWR customers stolen (12/17/09)

A laptop computer containing names and personally identifiable information for slightly more than 42,000 Fort Belvoir Morale, Welfare and Recreation patrons was stolen from a Family and Morale, Welfare and Recreation Command employee Nov. 28, 2009. The Family and MWR Command operates numerous facilities on Fort Belvoir, including childcare centers, bowling centers, restaurants, outdoor recreation facilities, and golf courses. Soldiers, family members, Department of Defense employees and other authorized MWR patrons who used an MWR facility on Fort Belvoir since 2005 may be included in the data on the laptop.

Patrons who have used a Fort Belvoir MWR facility since 2005 but have not received official notification from the Family and MWR Command are encouraged to call 866-276-9697 from 7:30 a.m. to 5 p.m. (EST) weekdays to determine if they were included in the database, and learn how to guard against misuse of the information. For the official notice, please visit MWR’s website at http://www.armymwr.com/news/news.aspx?nid=188

NACHA Phishing Alert (10/12/09)

Random individuals and/or companies may have received a falsified e-mail with the subject title “Rejected ACH Transaction.” This e-mail appears to be from NACHA – The Electronic Payments Association telling them that there is a problem with an ACH transaction they have originated. The e-mail includes a link which redirects the individual to a fake web page which appears like the NACHA Web site and contains a link which is almost certainly executable virus with malware. If you have concerns about an e-mail you have received, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Phishing Scam (5/18/09)

There have been reports from our members of a phishing scam. Caller ID’s are capturing different numbers with each Phishing phone call, so the scammers are spoofing the caller ID. Please disregard this phone call. Remember that Belvoir Federal does not leave automated messages for our members. This phishing scam is an attempt to gather your personal information. If you have concerns about a phone call you have received, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Text Message/ Email Scam (5/12/09)

Calls have been received from members and non members stating that they had a text message asking for their card number and PIN information. They were asked to call XXX-XXX-6160. This number has been shut down as of May 12, 2009 at 11:38 AM. A non-member also reported that he received a text message from [email protected] asking him to call the same number as above to provide his account information. If you have concerns about a text message you have received, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Text Message Scam (5/7/09)

A non-member of this institution recently received a text message stating that his card had been deactivated and to call a number XXX-XXX-1662 to reactivate his card. As of May 7, 2009 at 11:00 AM, this phone number has been shut down. If you ever have concerns about a phone call or text message you have received from Belvoir Federal, please feel free to contact us through our regular means – 703.730.1800, [email protected], or visit your local branch.

Foreclosure Rescue Scam (4/21/09)

The OTS (Office of Thrift Supervision) has issued a Foreclosure Resuce Scam on “How to Avoid Becoming a Victim.” Foreclosure rescue scams target homeowners facing foreclosure, particularly if they are equity-rich but cash-poor. Rescue scams cost consumers thousands of dollars and, often, their most valuable asset — their homes. In the following link, Common types of foreclosure rescue scams, how rescue scams work, facing foreclosure, rescue scammers (how they set the trap), and Foreclosure Service Scams are discussed in detail. Click here for more information.

A Message From The CEO Concerning The NCUA Takeover Of Corporate Credit Unions (3/23/09)

The National Credit Union Administration (NCUA) took action Friday, March 20, 2009 to place two large corporate credit unions, U.S. Central Federal Credit Union and Western Corporate Credit Union into conservatorship. Corporate credit unions serve primarily smaller credit unions and not individual consumers. Click to read more.

National Processor Breach Affects Belvoir Federal Members (2/28/09)

Heartland Payment Systems, a Princeton, N.J.-based merchant processor which handles more than one million transactions a day for 250,000 small-to-mid-size national merchants was the victim of a security breach within its processing system in 2008. Heartland believes the intrusion is contained. Heartland is managing updates for the incident at www.2008breach.com.”:http://2008breach.com Apparently, a hacker successfully infiltrated the Heartland system during a May-November, 2008 window and captured the account information of nearly 500,000 accounts nationally. Top states where fraudulent debit or credit card activity has been confirmed include Florida, California, Texas, Missouri, Michigan, and Illinois. Belvoir Federal has contacted members whose accounts were included in the breach. For additional information, or to update contact information with the credit union, please call the Contact Center at 703.730.1800 or 1.888.503.2328 or E-mail us.

Recent Telephone Scam (10/8/08)

We have had several reports of a new phone scam directed to our members. Members are receiving a phone call and being told that their debit card was frozen and they need to give their account number to reactivate their card. They were asked to call the following number 212-581-2616. As of 1:31pm on October 8, 2008, this phone number was shut down. If you have responded to a similar telephone call and provided any confidential account information, please notify us immediately. We will help you determine the best way to protect your information and the funds in your account. The only automated message you may receive from us would be in response to our fraud monitoring system. If you ever have concerns about a phone call you receive from Belvoir Federal, please contact us. If you are ever concerned about a phone call, e-mail, or other notification from us, please feel free to contact us through regular means – 703.730.1800, [email protected]”:mailto:[email protected], or visit your local branch. For more information on phishing or other topics about using the Internet, please visit the Federal Trade Commission’s website.

Recent Vishing Scam (7/28/08)

There have been several reports of a new phone scam directed to our members. The scammers are spoofing the caller ID to make it look like the calls are legitimate. They are being told that their accounts have been frozen and in order to reactivate their account they must call an 877 phone number. Belvoir Federal Credit Union does not have an automated message asking you to contact us to re-activate your account. The only automated message you may receive from us would be in response to our fraud monitoring system.

Email Scam (5/28/2008)

From: Belvoir Federal Credit Union [mailto:[email protected]] Sent: Wed 5/28/2008 1:35 PM Subject: Notification FTBFCU

Dear Customer, All Belvoir Federal Credit Union accounts were recently update with a new security enhancement. For your security, we have temporary suspended your account. To activate your account please call urgent at 503-339-0042. Please note 503-339-0042. Toll Free: 1-503-339-0042. ©2008 Belvoir Federal Credit Union. All rights reserved.

Fraud Alert: Text Message Scam (2/19/2008)

Belvoir Federal would like our Members to be aware of a scam that involves unsolicited text messages sent to cell phones. The message urges you to call the provided number for information about your account. Belvoir Federal would like to assure our members that we do not ask for personal information via text messages. If you have responded to a text message in regards to your Belvoir Federal account, please contact us at 703.730.1800.

Consumer Alert: Increase in Fraudulent e-mails

Belvoir Federal Credit Union has confirmed that a small number of people were recently phished. “Phishing” is when a criminal replicates a legitimate web site to deceive individuals into providing personal financial, or other confidential information. An unknown number of people recently received an email that appeared to be sent from Belvoir Federal Credit Union. We currently working to shut down the phishing site, and determining the extent to which our clients may have been affected. Due to this attempts we have had to temporary suspend any future authorizations being conducted with your Credit Card. Please call us immediately at 1-970-368-4552. We will review the activity on your account with you and upon verification, we will remove any restrictions placed on your account. Please disregard this notice if you already re-activate your card. Belvoir Federal Credit Union cares about you and we want to ensure the highest level of protection for you.

Sincerely, Belvoir Federal Credit Union Fraud Department You can contact us by phone, U.S. mail, or email. We look forward to hearing from you. By phone: 1-970-368-4552 or contact Customer Care at 1-970-368-4552. By U.S. mail: Belvoir Federal Credit Union 14040 Central Loop Woodbridge, VA 22193. If you do not have an account with us, please ignore this message as it has reached your email address by mistake. We are sorry for any inconvenience this may caused.

Please click here for more information about safeguarding your information.

  • *APY = Annual Percentage Yield
  • *APR = Annual Percentage Rate
  • Federally insured by the NCUA.